Public Policy and Technology Decisions’ Ripple Effect<br/>—A View from Entailed End Users’ Position

Abstract

This paper displays major results of a research project undertaken in a single country unit to address the relevance of the implementation process of a given Technology-based initiative derived from a Public Policy set at an unforeseen event environment, on social needs’ attendance. Being a topic of key interest for its time, immersed in a Technology Rippling Effect atmosphere, attention is centered first, in the last wave of Technology Ripple Effect’ reactions, visible as attitudes at individual level when entailed on the implementation of a political action powered by Technology, and second, in their derived effects’ back over the Public Mandate that activate s them. Technolog y Based-Education Provision Services’ process shaped and compelled by two years World Health-lockout period, turn to be instrumental as study setting to address the characteristics of the delicate tension between Technology and their individual End Users, which come to the surface as political action pow ered by Technology implies a foremost social structural transform ation. Based on Grounded Theory processes, supported by data generated through an Observational Study, analysis ’ results reveal individual polarized attitudinal response to Technological stimuli, produced in divergent and paradoxical contexts, rising a red sign identified as Public Policy effects on social benefit goals and public expenditure being, both of them, challenges to attend when enabling massive Technology Change and Technology Utilization strategies are defined. Featuring a Theory formulation’ Logic Diagram, these findings may be a valuable input for Public and Corporate decisions related to conditions of massive Technology’ Operational Knowhow Processes Transmission, such as the ones required to operate public E-Government processes and on li ne Taxation duties procedures, as well as in the private arena for Glob al Supply Chain integration and/or to incentivize commercial paradigms’ change as in the case of E-Commerce and B2B’ expansion models.