Dissemination of User Generated Content without Being Caught by Spam Filters and Its Impact on the Consumer Journey in Terms of Content Strategies — Oak Academic Publishing
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Dissemination of User Generated Content without Being Caught by Spam Filters and Its Impact on the Consumer Journey in Terms of Content Strategies
Department of Business Administration, Institute of Graduate Studies, Istanbul Gelisim University, Istanbul, Türkiye
1 Department of Business Administration, Institute of Graduate Studies, Istanbul Gelisim University, Istanbul, Türkiye
In the context of rapidly evolving digital marketing ecosystems, this study provides a timely and distinctive contribution by critically examining the intersection between user-generated content (UGC), spam filtering algorithms, and consumer behavior—an area that has received limited in-depth exploration in recent scholarly discourse. While much of the existing literature in 2025 focuses on the technical aspects of algorithmic filtering or the promotional efficacy of UGC in isolation, this study offers an integrated perspective that bridges both dimensions. The study underscores how organically distributed user-generated content—characterized by authenticity, contextual relevance, and consumer resonance—can strategically bypass algorithmic spam filters, thereby enhancing content visibility and engagement. This is particularly relevant as platforms increasingly rely on AI-enhanced content moderation systems that filter not only overt spam but also over-optimized marketing messages, inadvertently suppressing legitimate consumer-driven content. By situating UGC within the consumer journey—from awareness to loyalty—the article reveals how algorithmic systems interact with and influence each phase of consumer decision-making. It draws on both theoretical models (such as the Elaboration Likelihood Model and the Technology Acceptance Model) and empirical data to elucidate the mechanisms through which consumer trust, accessibility of information, and perceived authenticity mediate the impact of user-generated content. Furthermore, the study advances the field by proposing a nuanced framework for content strategists and digital marketers to design UGC-centric strategies that are not only algorithmically resilient but also aligned with contemporary consumer expectations of transparency and participatory brand narratives. This dual lens—focusing both on the technical architecture of spam filters and the psychological levers of consumer engagement—positions this study as a pioneering contribution that enriches the strategic playbook of digital marketing in an age of algorithmic gatekeeping.
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