A Study on Customer Segmentation for E-Commerce Using the Generalized Association Rules and Decision Tree

¹ Department of Management Science and Engineering, East China University of Science & Technology, Shanghai, China

Abstract

With the rapid development of e-commerce, e-commerce is becoming more and more competitive. How to improve customer loyalty, attract more new customers, and expand the market effectively, it is very important for the e-commerce enterprise. In this paper, a comprehensive model is proposed, which is based on generalized association rules and decision tree technology. The model is used for customer segmentation of e-commerce website. It can help e-commerce companies understand customers, support decision-making, so as to provide customers with more targeted services.

KeywordsCustomer SegmentationAssociation RulesDecision Tree

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A Study on Customer Segmentation for E-Commerce Using the Generalized Association Rules and Decision Tree

Abstract

References (6)