Research ArticleOpen AccessGoogle Scholar indexed
New Technologies for Mobile Salesforce Management and CRM
Massachusetts Institute of Technology, Cambridge, MA, USA
- 1 Massachusetts Institute of Technology, Cambridge, MA, USA
American Journal of Industrial and Business Management·Volume 07 (2017)·Pages 548–558·Published 31 March 2017·DOI10.4236/ajibm.2017.74040
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Abstract
As technology advances, the capabilities of the modern salesforce continue to evolve. By applying a modern CRM system, the ability to manage selling relationships is accelerating. This document describes a range of recent innovations that support a multichannel approach to building valuable customer connections.
KeywordsCRMCloudMicrosoftMobileSalesforceSales Force AutomationSalesforce.com
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