Diversity Management for Improving Performance in Mobile Telephone Network (MTN) Ghana Limited

Abstract

The study examined the impact of diversity management on the general performance of organizations in the telecommunication industry in Ghana, through a case study on Mobile Telephone Network (MTN) Ghana limited. The target population was made up of top and middle management teams of MTN Ghana ltd, and the purposive sampling technique was used to select a sample of ten (10) respondents for the study. Questionnaires were the instruments used for data collection and the data collected were analysed using tables. The key findings were that, diversity management has a positive influence on the performance of MTN Ghana ltd; and though diversity management is present in the company, management of it is improperly undertaken. It is therefore recommended that, top management team should give their support to diversity management and establish a complete strategy for diversity management in the company. Education and training programs may be organized for employees to learn about diversity and how to handle its complex issues in order to enhance performance in the organization.