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Research on a Relationship between Patient Satisfaction and Medical Services in State Health Organizations
School of Business Administration, South China University of Technology, Guangzhou, China
Department of Business Administration, Institute of Social Sciences, Usak University, Usak, Turkey
- 1 School of Business Administration, South China University of Technology, Guangzhou, China
- 2 Department of Business Administration, Institute of Social Sciences, Usak University, Usak, Turkey
American Journal of Industrial and Business Management·Volume 07 (2017)·Pages 1255–1266·Published 20 November 2017·DOI10.4236/ajibm.2017.711089
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Abstract
This research has been applied to the patients who were getting treatment in a state hospital and the perception of patients about hospital services and satisfaction has been examined. The 150 applied surveys were created using the SERFPERF scales and interviewed and implemented by the patients. As a result of the analysis, it was found that there is a positive relationship between medical service and patient satisfaction: Pre-service and physical services and examination services have a meaningful impact on patient satisfaction.
KeywordsService QualityMedical ServicesPatient Satisfaction
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