Knowledge Management and Action Learning in Blended Training Activities

Abstract

The purpose of this study is to propose blended training activities by applying the knowledge management techniques and action learning into the training process. The proposed data are from study of the theory, documents, surveys, problems, and needs in knowledge Management and Action Learning to develop blended training techniques. The questionnaires were answered by 261 respondents who are personnel development staffs experienced in designing training courses, organizing these courses, and writing up training projects for government units in Thailand. The process development was brought to discussion with 5 field experts in distance learning, training, instructional design and curriculum development, Educational Technology and Communication, and organization development areas. The data were analyzedbyusing basic statistical techniques such as frequency distribution, percentage, descriptive and open-ended surveys, brought to analyze and categorize the information, then propose the findings. The key findings show that organizing the blended training process consists of 3 steps: pre-training, training, end-of-training. In each step, the blended activities, traditional classroom training, online and E-Learning are used with knowledge management activities and action learning. Then using technology to enhance learning processes such as blogging, chat, discussion boards, e-mail, E-learning courseware, and learning management systems.