Empirical Research on Relationship of Caddies’ Reward Satisfaction, Organizational Commitment and Turnover Intention

Abstract

Based on the situation of turnover of golf caddies, we study the relationship of caddies’ reward satisfaction, organizational commitment, and turnover intention in Shenzhen, China. The research shows that 1) caddies’ gender, education, grade, and years of working make a significant difference in turnover intention; 2) caddies’ reward satisfaction has a significant positive impact on organizational commitment, caddies’ reward satisfaction, organizational commitment has a significant negative impact on turnover intention, and affective commitment and continuance commitment have a significant negative impact on turnover intention; 3) caddies’ organizational commitment tends to mediate between the relationship of reward satisfaction and turnover intention. This paper also proposes some recommendations to improve caddies’ reward satisfaction, organizational commitment, and reduce the turnover intention for golf club managers.