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A System Dynamics Model for the Evaluation of the Productivity of Knowledge-intensive Services
RWTH Aachen University, Institute of Industrial Engineering and Ergonomics, Aachen, Germany
RWTH Aachen University, Institute of Industrial Engineering and Ergonomics, Aachen, Germany
University of Stuttgart, Institute for Human Factors and Technology Management, Stuttgart, Germany
RWTH Aachen University, Institute of Industrial Engineering and Ergonomics, Aachen, Germany
RWTH Aachen University, Institute of Industrial Engineering and Ergonomics, Aachen, Germany
- 1 RWTH Aachen University, Institute of Industrial Engineering and Ergonomics, Aachen, Germany
- 2 RWTH Aachen University, Institute of Industrial Engineering and Ergonomics, Aachen, Germany
- 3 University of Stuttgart, Institute for Human Factors and Technology Management, Stuttgart, Germany
- 4 RWTH Aachen University, Institute of Industrial Engineering and Ergonomics, Aachen, Germany
- 5 RWTH Aachen University, Institute of Industrial Engineering and Ergonomics, Aachen, Germany
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Abstract
This paper presents an approach to develop a system dynamics model for the evaluation of the productivity of knowledge-intensive services. This model is based on the results of a case study as well as on literature research. At first, this paper gives a short introduction about knowledge-intensive services and the system dynamics method. The identified variables as well as their causal relationships will be presented in the following sections. A recapitulation of the findings and a prospect on further research conclude the paper.
KeywordsSystem DynamicsProductivityKnowledge-intensive Services
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