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Application of AHP in the Design of a Strategy Map
Department of Industrial Engineering, University of Santiago of Chile, Santiago, Chile
Department of Industrial Engineering, University of Santiago of Chile, Santiago, Chile
School of Industry, Andres Bello University, Santiago, Chile
- 1 Department of Industrial Engineering, University of Santiago of Chile, Santiago, Chile
- 2 Department of Industrial Engineering, University of Santiago of Chile, Santiago, Chile
- 3 School of Industry, Andres Bello University, Santiago, Chile
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Abstract
This paper presents an application of the Analytic Hierarchy Process (AHP) to support the creation of a strategy map. A strategy map is a representation of the cause-effect relationships between strategic objectives of a Balanced Scorecard (BSC). The method proposed establishes the relationships that are important within the strategy map. The case of seven companies is presented, where the method is applied and the results are compared with the actual maps defined by the companies. The comparison is made to determine in which extend the proposed method is useful for establishing the causal relationships in a strategy map.
KeywordsAnalytic Hierarchy ProcessStrategy MapBalanced Scorecard
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