Investigation of Organizational Citizenship Behavior of Hotel Employees by Structural Equation Model

Abstract

The aim of this study is to determine the level of organizational citizenship behavior of the employees in the hotel businesses operating in the province of Rize in the Black Sea Region of Turkey. For this purpose, 345 questionnaires were applied to the employees in question. The obtained data were analyzed through LISREL and SPSS programs. As a result of confirmatory factor analysis which was performed to determine the organizational citizenship behaviors of the participants, it was found out that there are significant positive relationships among organizational citizenship behavior factors. In this context, the most effective variable on the altruism factor was found to be “I do not hesitate to share the materials with my co-workers in the case of job related problems.” with a ratio of 0.99. One the most effective variables on the conscientiousness factor was detected as “I spend most of my time in business related activities” with a ratio of 0.94. On the other hand, “I warn other employees not to be hurt when unexpected problems occur” variable with a ratio of 0.95 was determined on the courtesy factor. It was also figured out on the sportsmanship factor that “I do not my waste time complaining about minor problems.” variable has ratio of 0.89. “I keep up with the changes made in the structure of the organization I work with.” variable is influential with a ratio of 0.95 on the Civic Virtue factor. In addition, it was revealed that conscientiousness and sportsmanship factors have an effect between each other with a ratio of 0.53.