Bridging Knowledge Silos at the University of Cape Coast: The Role of Cross-Departmental Knowledge Models in Enhancing Knowledge Sharing and Institutional Memory

Abstract

This study investigates the role of cross-departmental knowledge models in bridging knowledge silos at the University of Cape Coast (UCC), aiming to enhance knowledge sharing, collaboration, and institutional memory. Grounded in knowledge management, organizational learning, and systems theories, it uses a mixed-methods approach (surveys and interviews) to explore the impact of silos on institutional memory and collaboration. The study evaluates the effectiveness of models like digital platforms and interdisciplinary committees in mitigating silos, finding they enhance collaboration, knowledge sharing, and institutional memory when implemented effectively. Key barriers include technological constraints, resistance to change, bureaucratic structures, data privacy concerns, and lack of incentives. Policy implications suggest UCC should invest in digital infrastructure, foster a collaborative culture, revise incentive structures, address data privacy, promote interdisciplinary engagement, and provide staff training. Implementing these recommendations can help UCC mitigate silos, enhance institutional memory, and improve operational efficiency, positioning it as a leader in knowledge management within African higher education.