Users' Adoptive Behavior Towards the ERP System

Abstract

Generically system includes two types of categories, computerized based system and socio-technical system; the difference between both types of systems is that the socio-technical systems deals with technical operation and involves the users. Information system that deals with the flow of information regarding business and social perspective falls in socio-technical based system. ERP (Enterprise Resource Planning) is the best example of Information system that organization adopt to make fast the business process. The ERP systems are suffering from multifaceted interface. Previous research shows that there is a need for an improvement regarding user interface because it is the way of communicate with system. As the emphasis of HCI (Human Computer Interaction) is to clearly understand the users’ philosophy, reminiscence and problems solving techniques in order to design users oriented applications. Therefore the usability engineering is the only way to study the deeds of users by getting analysis on prototype or system by offering different methods and techniques. This paper will focus on the users’ experiences in view of financial module in ERP system which is based on different sub-components. To carry this research work HCI research methods, automated explicitly survey questionnaire method and focus group were adopted to gather users understanding in order to evaluate the selected application in ERP system. This study involved group of users from various corporate level industries in textile sector. It is the extended work as in previous only two industries were selected.