Patient Satisfaction with Primary Health Care Services in Riyadh City, Saudi Arabia
- 1 Family Medicine Academy, King Saud Medical City, Riyadh, Saudi Arabia
- 2 Family Medicine Academy, King Saud Medical City, Riyadh, Saudi Arabia
- 3 Family Medicine Academy, King Saud Medical City, Riyadh, Saudi Arabia
Abstract
Patient satisfaction is a crucial measure of healthcare quality and plays a vital role in ensuring effective healthcare systems. This study aims to assess the level of patient satisfaction with primary healthcare services in Riyadh, Saudi Arabia, identify social factors affecting satisfaction, and determine the reasons behind dissatisfaction and how to improve satisfaction. The study employed a cross-sectional observational design and included a random sample of 400 patients from primary healthcare centers in Riyadh. Data were collected using an electronic questionnaire and analyzed using SPSS software. The study found that patients were generally satisfied with the primary healthcare services provided in Riyadh, with high levels of satisfaction reported for booking appointments, triage services, and emergency care. However, some aspects of the healthcare experience, such as long waiting times and the physical design of healthcare centers, need improvement. These findings can be used to inform the development of policies and interventions aimed at enhancing healthcare quality in Saudi Arabia.
- Behera, B.K. and Prasad, R. (2022) Primary Health-Care Goal and Principles. In: Behera, B.K., Prasad, R. and Shyambhavee, Eds., Healthcare Strategies and Planning for Social Inclusion and Development, Elsevier, Amsterdam, 221-239. https://doi.org/10.1016/B978-0-323-90446-9.00008-3
- World Health Organization (1978) Declaration of Alma-Ata (No. WHO/EURO: 1978-3938-43697-61471).
- Freund, T., Everett, C., Griffiths, P., Hudon, C., Naccarella, L. and Laurant, M. (2015) Skill Mix, Roles and Remuneration in the Primary Care Workforce: Who Are the Healthcare Professionals in the Primary Care Teams across the World? International Journal of Nursing Studies, 52, 727-743. https://doi.org/10.1016/j.ijnurstu.2014.11.014
- Bowers, M.R., Swan, J.E. and Koehler, W.F. (1994) What Attributes Determine Quality and Satisfaction with Health Care Delivery? Health Care Management Review, 19, 49-55. https://doi.org/10.1097/00004010-199401940-00006
- Senić, V. and Marinković, V. (2013) Patient Care, Satisfaction and Service Quality in Health Care. International Journal of Consumer Studies, 37, 312-319. https://doi.org/10.1111/j.1470-6431.2012.01132.x
- Marley, K.A., Collier, D.A. and Meyer Goldstein, S. (2004) The Role of Clinical and Process Quality in Achieving Patient Satisfaction in Hospitals. Decision Sciences, 35, 349-369. https://doi.org/10.1111/j.0011-7315.2004.02570.x
- Al-Abri, R. and Al-Balushi, A. (2014) Patient Satisfaction Survey as a Tool towards Quality Improvement. Oman Medical Journal, 29, 3-7. https://doi.org/10.5001/omj.2014.02
- Prakash, B. (2010) Patient Satisfaction. Journal of Cutaneous and Aesthetic Surgery, 3, 151-155.
- Baba, I. (2004) Experiences in Quality Assurance at Bawku Hospital Eye Department, Ghana. Community Eye Health, 17, 31-35.
- Davy, C., Harfield, S., McArthur, A., Munn, Z. and Brown, A. (2016) Access to Primary Health Care Services for Indigenous Peoples: A Framework Synthesis. International Journal for Equity in Health, 15, 1-9. https://doi.org/10.1186/s12939-016-0450-5
- Al-Sakkak, M.A., Al-Nowaiser, N.A., Al-Khashan, H.I., Al-Abdrabulnabi, A.A. and Jaber, R.M. (2008) Patient Satisfaction with Primary Health Care Services in Riyadh. Saudi Medical Journal, 29, 432-436.
- Young, G.J., Meterko, M. and Desai, K.R. (2000) Patient Satisfaction with Hospital Care: Effects of Demographic and Institutional Characteristics. Medical Care, 38, 325-334. https://doi.org/10.1097/00005650-200003000-00009