This study investigates the status of digital divide amongst Jordanian Telecentres. The objective of this study is to analyze the impact of the perceived usefulness, the perceived ease-of-use and the facilitating conditions on the behavioral intention of employees. In addition, the study investigates the effect of the three mentioned factors on the user acceptance while the behavioral intention on the user acceptance is used as a mediating factor. The proposed research model was validated by distributing 150 survey questionnaires to the Telecentres in Jordan. Structural equation modeling (SEM) technique was used to analyze the results. One of the main limitations of this study is that the results cannot be universal since the study was limited to Jordan. Similar study needs to be conducted in different courtiers to either support or negate our results.
KeywordsDigital DivideUser AcceptanceInformation and Communication TechnologyTelecentre
Mphidi, H. (2004) Digital Divide or Digital Exclusion? The Role of Libraries in Bridging the Digital Divide. http://www.comminit.com/en/node/185694
Wilhelm, A.G. (2004) Digital Nation: Toward an Inclusive Information Society. MIT Press, Cambridge. http://books.google.com/books?id=eWwXUYrIeToC&pgis=1
Orozco, J., Tarhini, A., Masa’deh, R. and Tarhini, T. (2015) A Framework of IS/Business Alignment Management Practices to Improve the Design of IT Governance Architectures. International Journal of Business and Management, 10, 1-12. http://dx.doi.org/10.5539/ijbm.v10n4p1
Kaba, A. and Said, R. (2014) Bridging the Digital Divide through ICT: A Comparative Study of Countries of the Gulf Cooperation Council, ASEAN and Other Arab Countries. Information Development, 30, 358-365. http://dx.doi.org/10.1177/0266666913489987
Sey, A. and Fellows, M. (2009) Literature Review on the Impact of Public Access to Information and Communication Technologies. CIS Working Paper No. 6. http://www.globalimpactstudy.org/wp-content/uploads/2010/12/TASCHA_Public-Access-Review_2009.pdf
Andersson, A. and Gronlund, A. (2009) A Conceptual Framework for E-Learning in Developing Countries: A Critical Review of Research Challenges. The Electronic Journal on Information Systems in Developing Countries, 38, 1-16.
Kanaan, R. and Gharibeh, A. (2013) The Impact of Knowledge Sharing Enablers on Knowledge Sharing Capability: An Empirical Study on Jordanian Telecommunication Firms. European Scientific Journal, 9, 237-258. http://www.eujournal.org/index.php/esj/article/view/1651
Masa’de, R. (2012) The Impact of Management Information Systems (MIS) on Quality Assurance (QA): A Case Study in Jordan. International Journal of Information, Business & Management, 4, 93-111.
Masa’deh, R., Shannak, R. and Maqableh, M. (2013) A Structural Equation Modeling Approach for Determining Antecedents and Outcomes of Students’ Attitude toward Mobile Commerce Adoption. Life Science Journal, 10, 2321-2333.
Tarhini, A., Ammar, H., Tarhini, T. and Masa’deh, R. (2015) Analysis of the Critical Success Factors for Enterprise Resource Planning Implementation from Stakeholders’ Perspective: A Systematic Review. International Business Research, 8, 25-40. http://dx.doi.org/10.5539/ibr.v8n4p25
Gurstein, M. (2007) What Is Community Informatics: (And Why Does It Matter)? Polimetrica, Milano.
Clark, M. and Gomez, R. (2011) The Negligible Role of Fees as a Barrier to Public Access Computing in Developing Countries. Electronic Journal of Information Systems in Developing Countries, 46, 1-14.
Davis, F.D. (1989) Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13, 319-340. http://dx.doi.org/10.2307/249008
Wang, Y.S. and Shih, Y.W. (2008) A Validation of the Unified Theory of Acceptance and Use Technology. Government Information Quarterly, 36, 158-165.
Mardikyan, S., Yildiz, E., Ordu, M. and Simsek, B. (2015) Examining the Global Digital Divide: A Cross-Country Analysis. Communications of the IBIMA, 2015, 1-10. http://dx.doi.org/10.5171/2015.592253
Rodriguez, G.R. and Garcia, J.M. (2002) ICT in Education: Development of a Methodology for the Evaluation of the Social Impact and Conditions of Equality. Paper Presented at the International Development Research Centre, Ottawa.
Alenezi, H., Tarhini, A. and Masa’deh, R. (2015) Investigating the Strategic Relationship between Information Quality and E-Government Benefits: A Literature Review. International Review of Social Sciences and Humanities, 9, 33-50. http://www.irssh.com/yahoo_site_admin/assets/docs/4_IRSSH-1078-V9N1.115110926.pdf
Iied (2009) Village Voice: Towards Inclusive Information Technologies. IIED Briefing, April 2009. http://www.iied.org/pubs/pdfs/17051IIED.pdf
Pade, C.I., Mallinson, B. and Sewry, D. (2006) An Exploration of the Categories Associated with ICT Project Sustainability in Rural Areas of Developing Countries?: A Case Study of the Dwesa Project. Proceedings of SAICSIT 2006, Western Cape, 100-106.
Pal, J. (2007) Examining E-Literacy Using Telecentres as Public Spending: The Case of Akshaya. Proceeding of the Second International Conference on Information and Communication Technologies and Development Publication, Bangalore, 15-16 December 2007.
Cameron, K.S. (1981) Domains of Organizational Effectiveness in Colleges and Universities. Academy of Management Journal, 24, 25-47. http://dx.doi.org/10.2307/255822
Balduck, A. and Buelens, M. (2008) Working Paper: A Two-Level Competing Values Approach to Measure Nonprofit Organizational Effectiveness. Vlerick Leuven Gent Management School Working Paper Series.
Corrocher, N. and Ordanini, A. (2002) Measuring the Digital Divide: A Framework for the Analysis of Cross-Country Differences. Journal of Information Technology, 17, 9-19. http://dx.doi.org/10.1080/02683960210132061
Doong, S.H. and Ho, S.-C. (2012) The Impact of ICT Development on the Global Digital Divide. Electronic Commerce Research and Applications, 11, 518-533. http://dx.doi.org/10.1016/j.elerap.2012.02.002
Bagchi, K. (2005) Factors Contributing to Global Digital Divide?: Some Empirical Results. Journal of Global Information Technology Management, 8, 47-65. http://dx.doi.org/10.1080/1097198X.2005.10856402
Andersson, A. and Gronlund, A. (2009) A Conceptual Framework for E-Learning in Developing Countries: A Critical Review of Research Challenges. The Electronic Journal on Information Systems in Developing Countries, 38, 1-16.
Taylor, S. and Todd, P. (1995) Assessing IT usage: The Role of Prior Experience. Management Information Systems Quarterly, 19, 561-570. http://dx.doi.org/10.2307/249633
Venkatesh, V. and Davis, F.D. (1996) A Model of the Antecedents of Perceived Ease of Use: Development and Test. Decision Sciences, 27, 451-481. http://dx.doi.org/10.1111/j.1540-5915.1996.tb01822.x
Venkatesh, V. and Michael, G. (2000) Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior. MIS Quarterly, 24, 115-139. http://dx.doi.org/10.2307/3250981
Wang, Y., Hung, Y.-H. and Chou, S.C.T. (2006) Acceptance of E-Government Service?: A Validation of the UTAUT. In: Proceedings of the 5th WSEAS International Conference on E-ACTIVITIES, WSEAS Publication, Venice, 165-170.
Herzberg, F. (2003) One More Time: How Do You Motivate Employees? Harvard Business Review, 81.
Im, I., Hong, S. and Kang, M.S. (2011) An International Comparison of Technology Adoption. Information & Management, 48, 1-8. http://dx.doi.org/10.1016/j.im.2010.09.001
Taylor, S. and Todd, P.A. (1995) Understanding Information Technology Usage: A Test of Competing Models. Information Systems Research, 6, 144-176. http://dx.doi.org/10.1287/isre.6.2.144
Wang, Y.-S., Wu, M.-C. and Wang, H.-Y. (2009) Investigating the Determinants and Age and Gender Differences in the Acceptance of Mobile Learning. British Journal of Educational Technology, 40, 92-118. http://dx.doi.org/10.1111/j.1467-8535.2007.00809.x
Hair, J., Black, W., Babin, B., Anderson, R., Tatham, R. and Black, W. (1976) Joseph F. Foster. Nature, 259, 433. http://dx.doi.org/10.1038/259433b0
Bagozzi, R. and Yi, Y. (1988) On the Evaluation of Structural Equation Models. Journal of the Academy of Marketing Sciences, 16, 74-94. http://dx.doi.org/10.1007/BF02723327
Schwab, D. (1980) Construct Validity in Organizational Behavior. Research in Organizational Behavior, 2, 3-43.
Bollen, J.A. (1989) Structural Equations with Latent Variables. Wiley, New York. http://dx.doi.org/10.1002/9781118619179
Newkirk, H.E., Newkirk, H.E., Lederer, A.L. and Lederer, A.L. (2006) The Effectiveness of Strategic Information Systems Planning under Environmental Uncertainty. Information & Management, 43, 481-501. http://dx.doi.org/10.1016/j.im.2005.12.001
Fornell, C. and Larcker, D.F. (1981) Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research (JMR), 18, 39-50. http://dx.doi.org/10.2307/3151312
Blunch, N.J., Title, B., Equation, S., Using, M., Title, A.C., Date, A., et al. (2008) Introduction to Structural Equation Modelling Using SPSS and AMOS. ACSPRI-Winter Training Program, Perth.
Anderson, J. and Gerbing, D. (1988) Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach. Psychological Bulletin, 103, 411-423. http://dx.doi.org/10.1037/0033-2909.103.3.411
Kline, R.B. (2011) Principles and Practice of Structural Equation Modeling. 2nd Edition, The Guilford Press, New York.
James, L., Mulaik, S. and Brett, J. (1982) Causal Analysis: Assumptions, Models, and Data. Sage Publications, Beverly Hills.
Bentler, P.M. and Bonett, D.G. (1980) Significance Tests and Goodness of Fit in the Analysis of Covariance Structures. Psychological Bulletin, 88, 588-606. http://dx.doi.org/10.1037/0033-2909.88.3.588
Park, J., Yang, S. and Lehto, X. (2007) Adoption of Mobile Technologies for Chinese Consumers. Journal of Electronic Commerce Research, 8, 196-206.
Willis, T.J. (2008) An Evaluation of the Technology Acceptance Model as a Means of Understanding. Graduate Theses and Dissertations, University of South Florida, Tampa. https://books.google.co.id/books?id=dxNm_I13_iMC&printsec=frontcover&dq=technology+accepta nce+model&hl=en&sa=X&ei=-UM3VY2QDtSGuASg4YHYBg&sqi=2&redir_esc=y#v=onepage&q=techn ologyacceptancemodel&f=false
Selim, H.M. (2003) An Empirical Investigation of Student Acceptance of Course Websites. Computers & Education, 40, 343-360. http://dx.doi.org/10.1016/S0360-1315(02)00142-2