The Role of Emotional Intelligence in Enhancing Organizational Effectiveness: The Case of Information Technology Managers in Jordan — Oak Academic Publishing
Research ArticleOpen AccessGoogle Scholar indexed
The Role of Emotional Intelligence in Enhancing Organizational Effectiveness: The Case of Information Technology Managers in Jordan
School of Business, The University of Jordan, Amman, Jordan
1 School of Business, The University of Jordan, Amman, Jordan
The aim of this research is to explore the role of emotional intelligence (awareness of one’s own emotion, management of one’s own emotion, awareness of other’s emotion, and management of other’s emotion) on organizational effectiveness in Jordanian public shareholding firms. A total of 154 questionnaire containing 29 items was used to collect information from the respondents. Multiple regression analysis was conducted to test the research hypotheses. Results of the current study revealed that there were significant positive impacts of management of one’s own emotion, awareness of other’s emotion, and management of other’s emotion on organizational effectiveness, whereas awareness of one’s own emotion did not have a significant impact on organizational effectiveness. Also, the results revealed that there was no significant difference in the impact of emotional intelligence on organizational effectiveness that could be attributed to gender. On the other hand, results of ANOVA test indicated that there were significant differences in the impact of emotional intelligence on organizational effectiveness in favor of age and experience.
Vratskikh, I., Masa’deh, R., Al-Lozi, M. and Maqableh, M. (2016) The Impact of Emotional Intelligence on Job Performance via the Mediating Role of Job Satisfaction. International Journal of Business and Management, 11, 69-91. http://dx.doi.org/10.5539/ijbm.v11n2p69
Al-Shurman, B.A. (2009) The Influence of Emotional Intelligence Training on Nurses’ Job Satisfaction; a Quasi Experimental Study. Unpublished Master’s Thesis, Jordan University of Science and Technology, Irbid.
Alawneh, A.R. (2013) Relationship between the Emotional Intelligence Level and the Effectiveness of a Project Manager. Unpublished Master’s Thesis, University of Jordan, Amman.
Zeidner, M., Matthews, G. and Roberts, R.D. (2012) Emotional Intelligence: A Promise Unfulfilled? Japanese Psychological Research, 54, 105-127. http://dx.doi.org/10.1111/j.1468-5884.2011.00502.x
Beck, J.H. (2013) Emotional Intelligence in Everyday Life. Psychology Press.
Pachulia, G. and Henderson, L. (2009) The Relationship between Emotional Intelligence and Entrepreneurial Orientation Observed within Owner-Managers Who Lead Small, High-Tech Firms in Sweden. Jonkoping University, Sweden.
Zeidner, M., Matthews, G. and Roberts, R. (2002) What We Know about Emotional Intelligence: How It Affects Learning, Work, Relationships, and Our Mental Health. MIT Press, Location.
Goleman, D. (1995) Emotional Intelligence. Bantam Books, New York.
Petrides, K.V. and Furnham, A. (2000) On the Dimensional Structure of Emotional Intelligence. Personality and Individual Differences, 29, 313-320. http://dx.doi.org/10.1016/S0191-8869(99)00195-6
Mayer, J.D. and Salovey, P. (1990) Emotional Intelligence, Imagination, Cognition, and Personality. Cognition and Personality, 9, 185-211.
Stys, Y. and Brown, S.L. (2004) A Review of the Emotional Intelligence Literature and Implications for Corrections. Correctional Service Canada. http://www.cscscc.gc.ca/text/rsrch/reports/r150/r150_e.pdf
Perez, J., Petrides, K. and Furnham, A. (2004) Measuring Trait Emotional Intelligence, International Handbook of Emotional Intelligence. Hogrefe & Huber, Cambridge, 124-139.
Bar-On, R. and Parker, J. (2000) The Handbook of Emotional Intelligence: Theory, Development, Assessment, and Application at Home, School, and in the Workplace. Jossey-Bass, San Francisco.
Petrides, K.V. and Furnham, A. (2001) Trait Emotional Intelligence: Psychometric Investigation with Reference to Established Trait Taxonomies. European Journal of Personality, 15, 425-448. http://dx.doi.org/10.1002/per.416
Petrides, K.V. (2011) Ability and Trait Emotional Intelligence. The Wiley-Blackwell Handbook of Individual Differences, 658. http://dx.doi.org/10.1002/9781444343120.ch25
Mayer, J.D., Salovey, P. and Caruso, D.R. (2000) Models of Emotional Intelligence. In: Sternberg, R.J., Ed., Handbook of Intelligence, Cambridge University Press, Cambridge, 396-420. http://dx.doi.org/10.1017/cbo9780511807947.019.
Mayer, J.D. and Salovey, P. (1997) What Is Emotional Intelligence? Emotional Development and Emotional Intelligence: Implications for Educators. Basic Books, New York, 3-31.
Fernández-Berrocal, P. and Extremera, N. (2006) Emotional Intelligence: A Theoretical and Empirical Review of Its First 15 Years of History. Psicothema, 18, 7-12.
Davar, S.C. and Singh, N. (2014) Emotional Intelligence and Job Performance in Banking and Insurance Sector in India. Indian Journal of Industrial Relations, 49, 722-733.
Ratnaprabha, S. and Shanbhag, D. (2013) Emotional Intelligence and Scholastic Performance among Children of a High School in South of India. International Journal of Collaborative Research on Internal Medicine and Public Health, 5, 359-367.
Shooshtarian, Z., Ameli, F. and Aminilari, M. (2013) The Effect of Labor’s Emotional Intelligence on Their Job Satisfaction, Job Performance, and Job Commitment. Iranian Journal of Management Studies, 6, 27-43.
Konkin, J. (2013) The Moderating Effect of Emotional Labor on the Relationships of Emotional Intelligence and Adjustment with Managerial Job Performance. Allinat International University, San Diego, 299.
Coetzer, W.C. (2013) The Relationship between Emotional Intelligence and Job Satisfaction amongst Westcol FET Lecturers.
Hülya, G.C., Günsel, A. and TugceUlutas, T. (2012) Effects of Emotional Intelligence on Job Satisfaction: An Empirical Study on Call Center Employees. Procepedia—Social Behaviour Sciences, 58, 363-369. http://dx.doi.org/10.1016/j.sbspro.2012.09.1012
Mishra, P.S. and Mohapatra, A.K. (2010) Relevance of Emotional Intelligence for Effective Job Performance: An Empirical Study. Vikalpa, 35, 53-61.
Lopes, P.N., Grewal, D., Kadis, J., Gall, M. and Salovey, P. (2006) Evidence that Emotional Intelligence Is Related to Job Performance and Affect and Attitudes at Work. Psicothema, 18, 132-138.
Rau, W.A. (2001) The Relationship of Emotional Intelligence Test Scores to Job Performance Evaluation Scores in the Management Group of a Health Care Organization. Medical University of South Carolina, Charleston.
Moon, T.W. and Hur, W. (2011) Emotional Intelligence, Emotional Exhaustion and Job Performance. Social Behavior and Personality, 39, 1087-1096. http://dx.doi.org/10.2224/sbp.2011.39.8.1087
Arghode, V. (2013) Emotional and Social Intelligence Competence: Implications for Instruction. International Journal of Pedagogies and Learning, 8, 66-77. http://dx.doi.org/10.5172/ijpl.2013.8.2.66
Sarwar, S. and Abugre, J. (2013) The Influence of Rewards and Job Satisfaction on Employees in the Service Industry Swansea University, Wales, UK. The Business & Management Review, 3, 22-32.
Turnipseed, D. and Vandewaa, E. (2012) Relationship between Emotional Intelligence and Organizational Citizenship Behavior. Psychological Reports, 110, 899-914.
Singh, Y. and Sharma, R. (2012) Relationship between General Intelligence, Emotional Intelligence, Stress Levels and Stress Reactivity. Annals of Neurosciences, 19, 107-111. http://dx.doi.org/10.5214/ans.0972.7531.190304
Jha, A. and Singh, I. (2012) Teacher Effectiveness in Relation to Emotional Intelligence among Medical and Engineering Faculty Members. Europe’s Journal of Psychology, 8, 667-685.
Esfahania, N. and Soflub, H.G. (2011) Relationship between Emotional Intelligence and Transformational Leadership in Physical Education Managers. Procepedia—Social Behaviour Sciences, 30, 2384-2393. http://dx.doi.org/10.1016/j.sbspro.2011.10.465
Srivastava, N. and Nair, S.K. (2010) Emotional Intelligence and Managerial Effectiveness: The Moderating Role of Rational Emotive Behaviour. The Indian Journal of Industrial Relations, 46, 313-327.
Othman, A., Abdullah, H. and Ahmad, J. (2009) Emotional Intelligence, Emotional Labor and Work Effectiveness in Service Organizations: A Proposed Model. The Journal of Business Perspective, 12, 31-42. http://dx.doi.org/10.1177/097226290801200105
Groves, K.S., McEnrue, M.P. and Shen, W. (2008) Developing and Measuring the Emotional Intelligence of Leaders. Journal of Management Development, 27, 225-250. http://dx.doi.org/10.1108/02621710810849353
Koman, E.S. and Wolff, S.B. (2007) Emotional Intelligence Competencies in the Team and Team Leader. Journal of Management Development, 27, 55-75.
Harter, J., Schmidt, F. and Hayes, T. (2002) Business-Unit-Level Relationship between Employee Satisfaction, Employee Engagement, and Business Outcomes: A Meta-Analysis. Journal of Applied Psychology, 87, 268-279. http://dx.doi.org/10.1037/0021-9010.87.2.268
Jordan, P.J. and Lawrence, S.A. (2009) Emotional Intelligence in Teams: Development and Initial Validation of the Short Version of the Workgroup Emotional Intelligence Profile (WEIP-S). Journal of Management and Organization, 15, 452-469. http://dx.doi.org/10.5172/jmo.15.4.452
Dunaway, M. (2013) IS Learning: The Impact of Gender and Team Emotional Intelligence. Journal of Information Systems Education, 24, 189-202.
Gold, A., Malhotra, A. and Segars, A. (2001) Knowledge Management: An Organizational Capabilities Perspective. Journal of Management Information Systems, 18, 185-214.
Sekaran, U. and Bougie, R. (2013) Research Methods for Business: A Skill-Building Approach. 6th Edition, Wiley, New York.
Bagozzi, R. and Yi, Y. (1988) On the Evaluation of Structural Evaluation Models. Journal of the Academy of Marketing Science, 16, 74-94. http://dx.doi.org/10.1007/BF02723327
Creswell, J. (2009) Research Design: Qualitative, Quantitative, and Mixed Methods Approaches. 3rd Edition, Sage Publications, Thousand Oaks.
Pallant, J. (2005) SPSS Survival Manual: A Step Guide to Data Analysis Using SPSS for Windows Version 12. Open University Press, Chicago.
Quoidbach, J. and Hansenne, M. (2009) The Impact of Trait Emotional Intelligence on Nursing Team Performance and Cohesiveness. Journal of Professional Nursing, 25, 23-29. http://dx.doi.org/10.1016/j.profnurs.2007.12.002
Obeidat, B., Shannak, R., Masa’deh, R. and Al-Jarrah, I. (2012) Toward Better Understanding for Arabian Culture: Implications Based on Hofstede’s Cultural Model. European Journal of Social Sciences, 28, 512-522.
Daus, C.S. and Ashkanasy, N.M. (2005) The Case for the Ability-Based Model of Emotional Intelligence in Organizational Behavior. Journal of Organizational Behavior, 26, 453-466. http://dx.doi.org/10.1002/job.321
Laszlo, A., Laszlo, K.C. and Johnsen, C.S. (2009) From High-Performance Teams to Evolutionary Learning Communities: New Pathways in Organizational Development. Journal of Organisational Transformation & Social Change, 6, 29-48. http://dx.doi.org/10.1386/jots.6.1.29_1
Turner, R. and Lloyd-Walker, B. (2008) Emotional Intelligence (EI) Capabilities Training: Can It Develop EI in Project Teams? International Journal of Managing Projects in Business, 1, 512-534. http://dx.doi.org/10.1108/17538370810906237