Condition for a Successful Elimination of Crisis: Special Competencies and Styles of the Crisis Manager

Abstract

Various crises arising from internal or external causes are already an inseparable part of modern business in today’s turbulent and extremely uncertain business, technological and general social environments. For a successf ul business reorganization, several conditions must inevitably be met. One of them must be a capable and competent crisis management team, whose tasks actually include facing the most arduous obstacles known to the practice. This is why the competencies of management must be more developed an d adapted to the threatening crisis situation when the existence of the company is at risk. Managing a company in existential difficulties differs from an ordinary functioning situation where management has enough time, resources, consultants, varian t solutions, testing options, and political and other support. For thi s paper, a survey of the styles and competencies of the managers was con ducted, in which participants with experience with crisis and crisis management defined and ranked individual styles of leadership of a crisis manager. It was id entified that the style of “ mild dictatorship ” is most suited, and speci al competencies, which, in addition to the general ones, should be possessed by cris is management, include in the first place the ability to focus on solvin g problems in difficult situations and more complex, diverse and unpredictable situ ations. For the success rate of crisis resolution to be higher, it would be advisable to check the possession of the specific personal competencies in question when appointing crisis managers.