Research ArticleOpen AccessGoogle Scholar indexed
The Reason and Coping Measures of Employees’ Resistance to Information System
Department of Corporate Management, Management School, Jinan University, Guangzhou, China
- 1 Department of Corporate Management, Management School, Jinan University, Guangzhou, China
Journal of Human Resource and Sustainability Studies·Volume 05 (2017)·Pages 87–93·Published 15 February 2017·DOI10.4236/jhrss.2017.51009
Copy link · social · email
Abstract
The management of employee resistance is an important aspect of information system implementation, the resistance of employees relates to successfully implement systems or not. In our research, we first defined information system resistance, and analyzed the reasons of systems resistance from systems, organizations, as well as personal perspectives. Based on this, we then propose the appropriate human resources management proposals, eventually matching the various elements in human resources management, improving the success possibility of system implementation.
KeywordsInformation SystemResistanceElement Fit in Human Resource Management
- Kim, H. and Kankanhalli, A. (2009) Investigating User Resistance to Information Systems Implementation: A Status Quo Bias Perspective. MIS Quarterly, 33, 567-582.
- Zhou, R. (2013) The Reasons of IT Resistance and Its Management Countermeasures. Journal of Commercial Economics, 2, 45-47.
- Markus, M.L. (1983) Power, Politics, and MIS Implementation. Communications of the ACM, 26, 430-444. https://doi.org/10.1145/358141.358148
- Lapointe, L. and Rivard, S.A. (2005) Multilevel Model of Resistance to Information Technology Implementation. MIS Quarterly, 29, 461-491.
- Klaus, H., Rosemann, M. and Gable, G. (2000) What Is ERP? Information Systems Frontiers, 2, 141-162. https://doi.org/10.1023/A:1026543906354
- Klaus, T. and Blanton, J.E. (2010) User Resistance Determinants and the Psychological Contract in Enterprise System Implementations. European Journal of Information Systems, 19, 625-636. https://doi.org/10.1057/ejis.2010.39
- Gobbin, R. (1998) The Role of Cultural Fitness in User Resistance to Information Technology Tools. Interacting with Computers, 9, 275-285. https://doi.org/10.1016/S0953-5438(97)00031-3
- Hirschheim, R. and Newman, M. (1988) Information Systems and User Resistance: Theory and Practice. The Computer Journal, 31, 398-408. https://doi.org/10.1093/comjnl/31.5.398
- Zhang, L. (2002) Job Analysis: The Cornerstone of Enterprise Human Resource. Human Resources Development of China, 10, 43-45.
- Sykes, T.A., Venkatesh, V. and Johnson, J.L. (2014) Enterprise System Implementation and Employee Job Performance: Understanding the Role of Advice Networks. MIS Quarterly, 38, 51-54.
- Li, W. and Shi, K. (2006) The New Trend of Job Analysis Research. Advances in Psychological Science, 3, 418-425.
- Hu, N. (2010) Comparative Analysis of Enterprise Job Design Theory. Social Sciences in Hunan, 2, 106-110.