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The Use of M-Government and M-Health Applications during the COVID-19 Pandemic in Saudi Arabia
Information System Department, College of Computer Science and Engineering, Taibah University, Madina, Saudi Arabia
Information System Department, College of Computer Science and Engineering, Taibah University, Madina, Saudi Arabia
Applied College, University of Tabuk, Tabuk, Saudi Arabia
Department of Business School, University of Jordan-Aqaba Branch, Aqaba, Jorden
Information System Department, College of Computer Science and Engineering, Taibah University, Madina, Saudi Arabia
Information System Department, College of Computer Science and Engineering, Taibah University, Madina, Saudi Arabia
Information System Department, College of Computer Science and Engineering, Taibah University, Madina, Saudi Arabia
Information System Department, College of Computer Science and Engineering, Taibah University, Madina, Saudi Arabia
- 1 Information System Department, College of Computer Science and Engineering, Taibah University, Madina, Saudi Arabia
- 2 Information System Department, College of Computer Science and Engineering, Taibah University, Madina, Saudi Arabia
- 3 Applied College, University of Tabuk, Tabuk, Saudi Arabia
- 4 Department of Business School, University of Jordan-Aqaba Branch, Aqaba, Jorden
- 5 Information System Department, College of Computer Science and Engineering, Taibah University, Madina, Saudi Arabia
- 6 Information System Department, College of Computer Science and Engineering, Taibah University, Madina, Saudi Arabia
- 7 Information System Department, College of Computer Science and Engineering, Taibah University, Madina, Saudi Arabia
- 8 Information System Department, College of Computer Science and Engineering, Taibah University, Madina, Saudi Arabia
Journal of Software Engineering and Applications·Volume 15 (2022)·Pages 406–416·Published 30 November 2022·DOI10.4236/jsea.2022.1511023
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Abstract
The automated proficiencies of the Kingdom of Saudi Arabia, in vision 2030, influence a decade of continual expenditure in contemporary automation and unified government platforms. It affords a reliable base for the COVID-19 response’s significant facets, encompassing continued connection to many e-government systems. The worldwide COVID-19 epidemic has reinvigorated the role of e-government. The health crisis has altered SADAIA to lunch Tawakkalna m-government application to execute business continuity strategies, offer important services to people, and assure their fulfilment. The study intends to assess the impact of the COVID-19 pandemic on users’ satisfaction with m-government services and Health Care apps in the Al-Madinah region. It analyses the elements that enable people’s use of online government services, and m-government services are a solution to handle the crisis. The finding shows that trust in e-government, trust in the internet, ease of use and usefulness are the important factors in using the application during the pandemic.
KeywordsM-GovernmentM-Health ApplicationCOVID-19 PandemicCitizens’ Satisfaction
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