Research ArticleOpen AccessGoogle Scholar indexed
Citizen-Centric Complaint Reporting and Analyzing Mechanism
Department of Computer Science and Engineering, World University of Bangladesh, Dhaka, Bangladesh
Department of Computer Science and Engineering, World University of Bangladesh, Dhaka, Bangladesh
Department of Computer Science and Engineering, World University of Bangladesh, Dhaka, Bangladesh
Department of Computer Science and Engineering, World University of Bangladesh, Dhaka, Bangladesh
Army Institute of Business Administration (AIBA), Savar, Bangladesh
- 1 Department of Computer Science and Engineering, World University of Bangladesh, Dhaka, Bangladesh
- 2 Department of Computer Science and Engineering, World University of Bangladesh, Dhaka, Bangladesh
- 3 Department of Computer Science and Engineering, World University of Bangladesh, Dhaka, Bangladesh
- 4 Department of Computer Science and Engineering, World University of Bangladesh, Dhaka, Bangladesh
- 5 Army Institute of Business Administration (AIBA), Savar, Bangladesh
Journal of Software Engineering and Applications·Volume 16 (2023)·Pages 223–263·Published 28 June 2023·DOI10.4236/jsea.2023.166013
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Abstract
The “Citizen-Centric Complaint Reporting and Analyzing Mechanism” project is designed to create an online complaint system, called “e-Complaint”, to allow citizens to file complaints related to crime and misconduct in a secure and user-friendly way. The proposed system aims to address the challenges of the current complaint system, ensuring transparency and accountability in the police force. The “e-Complaint” system aims to increase police accountability and transparency and has significant benefits for both citizens and police departments.
KeywordsE-ComplaintEntity Relationship DiagramUse-Case DiagramData Flow Diagram
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