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Insights into B2C E-Commerce Quality Using ISO 25010
Department of Management Science and Technology, University of Patras, Patras, Greece
Department of Management Science and Technology, University of Patras, Patras, Greece
Department of Management Science and Technology, University of Patras, Patras, Greece
- 1 Department of Management Science and Technology, University of Patras, Patras, Greece
- 2 Department of Management Science and Technology, University of Patras, Patras, Greece
- 3 Department of Management Science and Technology, University of Patras, Patras, Greece
Journal of Software Engineering and Applications·Volume 16 (2023)·Pages 622–639·Published 23 November 2023·DOI10.4236/jsea.2023.1611032
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Abstract
This paper introduces an innovative Software Quality Assurance framework tailored for B2C e-commerce systems, seamlessly integrating software quality with business objectives. Drawing from elements of the ISO 25000 series and ISO 20000 standards, this framework specifically addresses challenges inherent to e-commerce. By establishing business-relevant KPIs, the framework ensures that ongoing improvement initiatives resonate with the company’s strategic goals. Additionally, the paper presents a Dynamic Bayesian Network model as a hands-on tool for implementing the framework within e-commerce organisations.
KeywordsElectronic CommerceSoftware QualityBusiness to ConsumerTargeted Software DesignISO 25010
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