RTA Dubai: Benchmarking as a Catalyst for Superior Services
- 1 College of Business, Hamdan Bin Mohammad Smart University, Dubai, United Arab Emirates
Abstract
The Dubai Road and Transport Authority (RTA) is the primary focus of this study, which aims to illuminate the use and impact of benchmarking in a public sector framework by examining the advancements in service delivery and operational efficiency. Methodology: This study uses secondary data sources and a qualitative research methodology. It focuses on the benchmarking procedures used by the RTA and compares them to those of other international transportation organizations to highlight room for improvement. Findings: The results show that the RTA has significantly improved service quality and operational agility by skillfully incorporating benchmarking. Research Limitations: It primarily focuses on secondary sources, and while acknowledging benchmarking applications, the research only emphasizes the RTA project with minimal influence of other factors. Originality/Value: This article thoroughly examines benchmarking tactics within a governmental framework, offering priceless insights for comparable institutions pursuing operational and service excellence. It encourages additional research into transit technology evolution and benchmarking.
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