Research ArticleOpen AccessGoogle Scholar indexed
Research on Module Selection Method Based on the Integration of Kano Module with QFD Method
School of Management Science and Engineering, Zhengzhou Institute of Aeronautical Industry Management. Zhengzhou, Henan, China
- 1 School of Management Science and Engineering, Zhengzhou Institute of Aeronautical Industry Management. Zhengzhou, Henan, China
Journal of Service Science and Management·Volume 05 (2012)·Pages 206–211·Published 18 June 2012·DOI10.4236/jssm.2012.52025
Copy link · social · email
Abstract
To solve the challenge of deciding which modules should be chosen when developing new products, a new methodology has been proposes. This module selection method combines Kano model into a QFD framework to get the final importance of modules. The QFD approach is first applied to get initial importance ratio. Then, the application of the Kano model adjusts the importance ratio with a consideration of overall satisfaction. Thereafter, the final relative importance can be determined by using QFD function. A process model is given to apply the method successfully and unambiguously. Finally, the feasibility and efficiency of this method is demonstrated by a case study.
KeywordsModule SelectionQFDKano Module
- A. S. Yigit and A. Allahverdi, “Optimal Selection of Module Instance for Modular Products in Reconfigurable Manufacturing System,” International Journal of Production Research, Vol. 41, No. 17, 2003, pp. 4063-4074. doi:10.1080/0020754031000149220
- M. M. Tseng and J. Jiao, “Mass Customization, Hand Book of Industrial Engineering,” 3rd Edition, Wiley, New York, 2001.
- L. P. Sullivan, “Quality Function Development,” Quality Program, Vol. 34, No. 6, 1986, pp. 39-50.
- G. Tontini, “Integrating the Kano Model and QFD for Designing New Products,” Total Quality Management & Business Excellence, Vol. 18, No. 6, 2007, pp. 599-612. doi:10.1080/14783360701349351
- K. Matzler and H. H. Hinterhuber, “How to Make Product Development Projects More Successful by Integrating Kano’s Model of Customer Satisfaction into Quality Function Development,” Technovation, Vol. 18, No. 1, 1998, pp. 25-38. doi:10.1016/S0166-4972(97)00072-2
- K. C. Tan and X. X. Shen, “Integrating Kano’s Model in the Planning Matrix of Quality Function Deployment,” Total Quality Management, Vol. 11, No. 8, 2000, pp. 1141-1151. doi:10.1080/095441200440395
- G. Tontini, “Develop of Customer Needs in the QFD Using a Modified Kano Model,” Journal of the Academy of Business and Economics, 2003.
- C. Berger, R. Blauth, D. Borger, C. Bolster, G. Burchill, W. DuMouchel, F. Pouliot, R. Richter, A. Rubinoff, D. Shen and M. Timko, “Walden Kano’s Methods for Understanding Customer-Defined Quality,” Quality Management Journal, Vol. 2, No. 4, 1993, pp. 2-36.
- E. Sauerwein, F. Bailom, K. Matzler and H. H. Hinterhuber, “The Kano Model: How to Delight Your Customers,” International Working Seminar on Production Economics, Innsbruck, 19-23 February 1996, pp. 313-327.
- N. Kano, “Life Cycle and Creation of Attractive Quality,” Proceeding of the 4th International QMOD Conference Quality Management and Organizational Development, Link?ping, 12-14 September 2001.
- M. C. Lee and J. F. Newcomb, “Applying the Kano Methodology to Meet Customer Requirements NASA’s Microgravity Science Program,” Quality Management Journal, Vol. 4, No. 3, 1997, pp. 95-110.