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The Impact of Communication Satisfaction and Demographic Variables on Employee Engagement
Faculty of Economy, Tirana University, Tirana, Albania
Faculty of Economy, Tirana University, Tirana, Albania
- 1 Faculty of Economy, Tirana University, Tirana, Albania
- 2 Faculty of Economy, Tirana University, Tirana, Albania
Journal of Service Science and Management·Volume 08 (2015)·Pages 191–200·Published 23 March 2015·DOI10.4236/jssm.2015.82021
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Abstract
The focus of this paper is the relationship of employee engagement with organizational communication. Moreover, the research investigates the relationship of the demographic determinants with employee engagement in Albanian bank sector. The research shows that the communication satisfaction dimensions strongly impact employee engagement. The relationship between demographic variables and employee engagement is presented in the study as well. This research does have practical implications for bank sector, mainly for top management and human resources department as how to increase the engagement of the employees.
KeywordsEmployee EngagementCommunication SatisfactionDemographic Determinants
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