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Future Direction and Visual Analysis of Kano Model: A Literature Review
School of Management & Economics, Jiangsu University of Science and Technology, Zhenjiang, China
School of Management & Economics, Jiangsu University of Science and Technology, Zhenjiang, China
- 1 School of Management & Economics, Jiangsu University of Science and Technology, Zhenjiang, China
- 2 School of Management & Economics, Jiangsu University of Science and Technology, Zhenjiang, China
Journal of Service Science and Management·Volume 11 (2018)·Pages 399–413·Published 31 July 2018·DOI10.4236/jssm.2018.114028
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Abstract
This paper takes WoS database and CNKI database as samples, uses the HistCite to analyze the research status of Kano model, then analyzes the citation networks of Kano model and compares the topics and key points of Kano model research. Finally, the paper proposes the future direction of Kano model based on the citation networks and research topics.
KeywordsKano ModelCitation AnalysisTerm Frequency AnalysisEvolution Path
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