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Call for papersThe 2026 special issue on Climate & Health is open for submissions.Learn more
All manuscripts must be prepared in English and are subject to a rigorous and fair peer-review process. Accepted papers will appear online within 3 weeks followed by printed in hard copy. The journal publishes the highest quality, original papers included but not limited to the fields:
Merat Ziyarazavi, Christer Magnusson, Torbjorn Tergesten
Traditionally, a Service Level Agreement (SLA) including service level metrics is used as an appendix in IT Service Management agreements to define the terms and conditions of delivery and set expectations. However, SLA neither implies nor guarantees the adde…
Danilo Garcia, Trevor Archer
The present study was executed using data from a call centre in Sweden in which agents answered questions regarding financial advice. The aim of the study was to investigate the relationship of call centre agents’ perceptions about the work climate and the or…
Biao Luo, Shan-Shan Zheng, Hong-Mei Ji, Chao Gong
Effective compensation contract is the most driving force that encourages the operator of the firm to work hard. This article, considering the ability of the operator, built a model of compensation contract with some explanatory variables, such as effort leve…
Junrong Liu, Qin Yan
This article empirically enquires, from the perspective of demand, the impact of economic cyclical fluctuation on Sichuan tourism. The findings show that Sichuan tourism demand proves elastic to CPI, Sichuan’s GNI capita and interest rate, and that CPI and in…
Sayeedeh Abdollahi, Mohammad Reza Salehi Rad
In this article an M/G/1 queueing model with single server, Poisson input, k-phases of heterogeneous services and Bernoulli feedback design has been considered. For this model, we derive the steady-state probability generating function (PGF) of queue size at…
Issa Ebrahimzadeh, Najmeh Tayyebi, Yousef Shafei
The growing increase in the number of small towns, brought about as a result of Iran’s demographic changes in recent decades, has necessitated due consideration of these towns in the country’s hierarchical urban system on the one hand and their economic funct…
Yong-Sheng Liu, Rong Yu, Xiang-Xiang Lin
Food supply chain is characterized by the complexity of covering a large range of aspects, which determines the difficulty of its safety risk prevention and control. Every step in food supply chain involves human activities, therefore the human participation…
Ingrid Nordmark, David Ljungberg, Girma Gebresenbet, Techane Bosona, Rein Jüriado
In order to improve the logistics for locally produced food, and its integration with large-scale distribution systems, the conceptual idea of optimised and integrated logistics networks was analysed and demonstrated in a pilot project of local food producers…
Amir Elalouf
Emergency-vehicle drivers who aim to reach their destinations through the fastest possible routes cannot rely solely on expected average travel times. Instead, the drivers should combine this travel-time information with the characteristics of data variation…
Xiaoguang Zhou, Mi Lu
Dynamic alliance formations have increased dramatically over the past decade for its adaptation to environmental change and market competition. However, many fail, while an even greater proportion perform poorly. The risk analysis of dynamic alliance will hel…
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All manuscripts must be prepared in English and are subject to a rigorous and fair peer-review process. Accepted papers will appear online within 3 weeks followed by printed in hard copy. The journal publishes the highest quality, original papers included but not limited to the fields: All articles are open access under a CC BY 4.0 licence, with authors retaining copyright.
Authors submit their manuscript, metadata, and declarations through the portal. There is no submission fee.
The editorial office screens the manuscript for scope, completeness, and formatting before assigning a handling editor.
At least two independent reviewers evaluate the manuscript under single-blind review. Where revisions are required, authors respond point by point.
On acceptance the article processing charge is invoiced and the CC BY 4.0 copyright handover is signed.
The article is copyedited, typeset, and given a DOI, then publishes open access with a permanent link.
Manuscripts must be original and not under consideration elsewhere. Submit in Microsoft Word or LaTeX with figures at 300 dpi minimum. Structure research articles as Abstract, Introduction, Methods, Results, Discussion, and References.
Use the journal's numbered (Vancouver) reference style. Cite sources consecutively in the order they appear, and ensure every reference is complete and retrievable.
Declare all funding sources, conflicts of interest, and ethical approvals (including informed consent and animal-care statements where applicable).