Information & Communication Technology(ICT) Adoption in Nigerian Ports Terminal Operations

Abstract

Most ports around the globe have adopted ICT in a bid to improve their operational performance and remain competitive in the industry. However, ports in developing economies still grapple with challenges associated with manual terminal operation. This paper evaluated the level of application and integration of Information and Communication Technologies (ICT) and fac tors limiting their use in terminal operations in Nigerian seaports. The data for the study were obtained from copies of structured Likert scaled questionnaire administered to a random sample of terminal operators, stevedores, shipping companies’ agents, Customs licensed Clearing and Forwarding agents (C&F) operating in Apapa and Tincan Island ports in Nigeria. Specifically, opinion of these respondents was sought on extent of ICT application, inte gration and perceived constraints to ICT use in port terminal operations. Based on our findings using statistical model tests of proportion, the respondents stated that significant level of ICT procedures and processes have been adopted in port terminal operations. In terms of ICT applications, we found that electronic data and communication exchange applications were available in the terminals for use by the respondents. There are also in place ICT applications for warehouses and storage facilities management and e-payment systems. However, significant constraining factors were found to be: low ICT investment budgetary allocation, lack of e-skilled manpower and poor equipment maintenance culture. Other limiting factors were lack of integrated ICT facilities operated by other port stakeholders and absence of Port Community Systems network (PCS) linking all other relevant interests connected to terminal operations. Policy implications of our findings were discussed.