Ensuring Total Quality Management in Urban Housing Promotion Fund (FPHU) in Burundi

Abstract

Introduction: Total quality management (TQM) provides the quality assurance that customers will get what they expect, which can help to manage the customer’s needs and dissatisfactions. Methods: A cross-sectional study design was used to describe the importance of ensuring TQM in Urban housing promotion found (FPHU) in Burundi. A purposive sampling method was used also to select 57 workers of FPHU by applying Alain Bouchard’s formula and the questionnaire was used as data collection instrument. Results: The current study revealed a significant knowledge among participants on the importance of TQM as for all variables; they were able to score more than 50%. Conclusion : The study findings were quite good for all variables; they scored more than 50%. Participants assumed that TQM in FPHU was efficient to satisfy their customers. Authors have recommended in-service training among employees and the customers ’ awareness could be implemented in FPHU to improve the quality of service.