Consumer Preferences for Water Supply at Njala University, Njala Campus in Southern Sierra Leone

Abstract

Suppliers of potable water would benefit from a sustainable business as long as consumers continue to prefer their brand. Some of the reasons for choosing a particular brand include water quality, cost of the finished product, reliability of supply, and supplier ethics. These important determinant factors form the basis of this work. The objective is to delineate consumer preferences for water supplied to the Njala campus community, in southern Sierra Leone, and the underlying determinant factors. A list of questions administered to 140 respondents, are used to help achieve the objective. The results of water quality tests are also used to determine if quality has anything to do with consumer preference. The Oxfam Delagua water testing kit is customized to incubate and enhance counting of fecal and no-fecal coliform bacteria in water samples. Bacterial contamination is the major concern in the study area. The survey results reveal the consumers prefer package water for drinking. Treated water from Tia River is only used for other domestic purposes. The consumers do not trust the quality of water supplied from Tia River, albeit filtration and disinfection at the University’s treatment center. This distrust is confirmed by the bacterial test. None of the campus water sources meet recommended guidelines for drinking water. The consumers are, however, willing to shift preference from package to tap drinking water if treatment comes with quality assurance. The university could benefit through economic gratification, customer protection, and reduced plastic waste from package drinking water.