A Survey on Pharmacists’ Job Burnout and Satisfaction during the COVID-19 Era

Abstract

Background: The COVID-19 outbreak negatively impacted pharmacists who provided basic medical services by inducing anxiety and depression, thus, leading to medical errors. Objective: This study aimed to investigate the job burnout and satisfaction levels among hospital pharmacists during the period when China downgraded COVID-19 from a Category A disease to a Category B disease. Method: We selected pharmacists from several medical institutions in Yunnan Province as the subjects by using the general information questionnaire survey, the Maslach Burnout Inventory-Human Services Survey (MBI-HSS), and the Work Environment Scale-10 (WES-10). Results: After analyzing 461 questionnaires, the results showed that the age and marital status of the pharmacists displayed significant effects on their emotional exhaustion and sense of achievement, with younger pharmacists getting higher and lower scores for their tests on emotional exhaustion and sense of achievement, respectively (p < 0.01). Those who were single and widowers also achieved higher and lower scores on the tests for emotional exhaustion and sense of achievement, respectively (p < 0.01). Conclusion: Hence, it was concluded that the job burnout of pharmacists was at a low level during the period when China downgraded COVID-19 as a Category B disease from Category A.