An Empirical Examination of Herzberg’s Theory in the 21<up>st</up> Century Workplace. Organizational Psychology Re-Examined
- 1 The American College of Greece, Athens, Greece
- 2 The American College of Greece, Athens, Greece
Abstract
This present study empirically investigated the applicability of Herzberg’s theory in the various workplaces of the 21 st century, including correctional officers, employees in the retail sector and front-line employees of telecommunication industries. In fact, through Systematic Review, it was examined whether Herzberg’s motivational and hygiene factors, such as working conditions, relationship with peers, supervisor feedback, etc., play a major role in boosting the satisfaction and motivation of the employees, and whether the lack of such factors leads to increased turnover. It was found out that the strongest predictors for employees’ perceived job satisfaction included the nature of the work along with recognition and achievement. Finally, certain limitations and suggestions for future research were provided.
- Alfayad, Z., & Arif, L. S. M. (2017). Employee Voice and Job Satisfaction: An Application of Herzberg Two-Factor Theory. International Review of Management and Marketing, 7, 150-156.
- Alston, J. K. (2017). Causes of Satisfaction and Dissatisfaction for Diversity Resident Librarians—A Mixed Methods Study Using Herzberg’s Motivation-Hygiene Theory. University of South Carolina.
- Bundtzen, H. (2021). Adapting Herzberg’s Motivation-Hygiene Theory to a VUCA World— A Repertory Grid Study. European Journal of Economics and Business Studies, 6, 145-159. https://doi.org/10.26417/914kzv77e
- Holston-Okae, B. L., & Mushi, R. J. (2018). Employee Turnover in the Hospitality Industry Using Herzberg’s Two-Factor Motivation-Hygiene Theory. International Journal of Academic Research in Business and Social Sciences, 8, 218-248. https://doi.org/10.6007/IJARBSS/v8-i1/3805
- Le, T. T. (2014). An Industry-Level Examination of US Employee Job Satisfaction Following the 2008 Great Recession: A Study of Herzberg’s Motivation-Hygiene Theory Using the US General Social Survey. Doctoral Dissertation, Capella University.
- Lixcel, Q., & Lantican, M. (2021). Modeling Workload, Job Satisfaction, Work Stress and Organizational Commitment on Turnover Intention: Evidence from Hospitality Management Educators. Journal of Human Resource and Sustainability Studies, 9, 439-450. https://doi.org/10.4236/jhrss.2021.93028
- Mehrad, A. (2020). Evaluation of Academic Staff Job Satisfaction at Malaysian Universities in the Context of Herzberg’s Motivation-Hygiene Theory. Journal of Social Science Research, 15, 157-166. https://doi.org/10.24297/jssr.v15i.8725
- Ogunnaike, O. O., Ekweme, B. G., Adeyemo, O. M., & Okedurum, D. (2017). The Frederick Herzberg Two Factor Theory of Job Satisfaction and Its Application to Business Research.
- Sachau, D. A. (2007). Resurrecting the Motivation-Hygiene Theory: Herzberg and the Positive Psychology Movement. Human Resource Development Review, 6, 377-393. https://doi.org/10.1177/1534484307307546
- Stello, C. M. (2011). Herzberg’s Two-Factor Theory of Job Satisfaction: An Integrative Literature Review. In The 2011 Student Research Conference: Exploring Opportunities in Research, Policy, and Practice (pp. 119-138). University of Minnesota Department of Organizational Leadership, Policy and Development.
- Tan, T. H., & Waheed, A. (2011). Herzberg’s Motivation-Hygiene Theory and Job Satisfaction in the Malaysian Retail Sector: The Mediating Effect of Love of Money. Asian Academy of Management Journal, 16, 73-94.