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Relationship between Personality Traits and Constituent Factors in Impressions of Public Service: Impressions of City Office Staff as a Case Study
Department of Kansei Sciences, Graduate of Integrated Frontier Sciences, Kyushu University, Fukuoka, Japan
Department of Psychophysiology, National Institute of Mental Health, National Center of Neurology and Psychiatry, Tokyo, Japan
Faculty of Design, Kyushu University, Fukuoka, Japan
Faculty of Design, Kyushu University, Fukuoka, Japan
Faculty of Medical Science, Kyushu University, Fukuoka, Japan
Faculty of Design, Kyushu University, Fukuoka, Japan
Faculty of Design, Kyushu University, Fukuoka, Japan
Faculty of Design, Kyushu University, Fukuoka, Japan
- 1 Department of Kansei Sciences, Graduate of Integrated Frontier Sciences, Kyushu University, Fukuoka, Japan
- 2 Department of Psychophysiology, National Institute of Mental Health, National Center of Neurology and Psychiatry, Tokyo, Japan
- 3 Faculty of Design, Kyushu University, Fukuoka, Japan
- 4 Faculty of Design, Kyushu University, Fukuoka, Japan
- 5 Faculty of Medical Science, Kyushu University, Fukuoka, Japan
- 6 Faculty of Design, Kyushu University, Fukuoka, Japan
- 7 Faculty of Design, Kyushu University, Fukuoka, Japan
- 8 Faculty of Design, Kyushu University, Fukuoka, Japan
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Abstract
In this study, we examined the factor composition of negative impressions of city office staff among 104 male and female university and graduate students with previous experience dealing with city offices, and the personal traits associated with these negative impressions. The results suggested that negative impressions of city office staff were composed of four factors: “lack of reliability in emotional terms”, “lack of reliability in instrumental terms”, “lack of tangibles”, and “lack of empathy.” Among these, only “lack of reliability in instrumental terms” was associated with “extraversion” from the Big Five personality traits and “empathic concern” from the Interpersonal Reactivity Index.
KeywordsNegative ImpressionPublic ServiceBig FiveInterpersonal Reactivity Index
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