Effect of Digitisation of School Fee Payment on School Fee Processing Time—A Comparative Study of Traditional and Digital Payment Systems

Abstract

This study examines the factors influencing the efficiency of digital payment systems, focusing on payment methods, user continuity, and ease of navigation. Through logistic regression analysis, the research identifies significant associations between these factors and users’ perceptions of time efficiency. Key findings include the negative impact of certain payment methods on perceived efficiency, the delicate balance of factors influencing user continuity, and the positive influence of ease of navigation on time efficiency. The study underscores the importance of user-centric design and suggests recommendations for improving digital payment systems, such as user education, continuous system navigation improvement, and incentives for user continuity. Furthermore, it proposes avenues for future research, including cross-cultural analysis and longitudinal studies, to enhance our understanding of the evolving landscape of digital payments. By offering actionable insights for stakeholders, this research contributes to optimising digital payment systems, aligning with user expectations, and fostering enduring engagement in the digital finance ecosystem.